Our 100% guarantee is as stated. We stand behind everything we sell with our 100% guarantee. We will never intentionally misrepresent a piece we sell, and we will never sell a reproduction or fake piece of pottery as being an original. We accurately describe all pieces for sale, with note to any post factory damage or issues. Occasional uneven areas in the glaze and pin-pricks are normal post factory and will be noted if substantial. Please email us if you have any questions about a specific piece. Our goal is for each customer to be pleased with their purchase.